FAQ

There’s no charge for TreezSoft support via email or Whatsapps. It’s included in TreezSoft subscription.
TreezSoft support is available from Monday to Friday, 9:00AM - 5:00PM. Exclude public holidays.
If you can’t find the answer to your question in one of our user guide, you can contact us online for free. Else, you may post your question to us via [email protected] or Whatsapp (+6012-787 5077), and we’ll get back to you as soon as we can.
Other sources of information about using TreezSoft include:
  • TreezSoft User Guides
  • TreezSoft Blogs
We don't offer on-site support, but we do make calls to help you when needed. Instead of on-site support, TreezSoft support provides free and unlimited online support as part of your TreezSoft subscription.
An email notification about subscription will be sent to you when your free trial period is near the end. Just follow a few steps and you are ready to go.
Yes, all your data from free trial account will be remained in your subscribed account.
Digital invoice will be emailed monthly and you may do fund transfer into our bank account which will be stated in the invoice.
Yes, please notify us in advance via [email protected]. This is important to prevent subscription fee being charged to you continuously.
Yes, you are required to pay all the outstanding invoices prior to your account being unsubscribed.
No, you cannot suspend your account and resume later. We actually recommend that you spend a few minutes a day updating your books as this will not only give you an updated positioning of your business but less stress if done near Tax time.
Yes, just contact us via [email protected] on which add-on you would like to subscribe.
Sure, each company will have it own account and you may login your companies using the same User ID.
Yes, by using TreezSoft "Location" feature, you may setup different branch at different location. Also, you may chose whether to use default address or branch's address to be printed in your invoice's header.
Yes, they can be integrated with our API. API is used to connect different IT system such as E-Commerce, Payroll system, etc with TreezSoft, to allow information flows/exchange between the connected systems. For example, when orders created in your e-commerce, they will be sent into your TreezSoft account seamlessly, and from there TreezSoft will create invoices, automate accounting entries and update stock balance for you.